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Industry

This exclusive panel discussion featured IT Directors from three leading public libraries: King County Library System, Seattle Public Library, and Edmonton Public Library. These industry experts, who have transitioned from other sectors into the library field, shared their insights on the unique challenges and opportunities of library IT.

Lessons from IT Directors: Transitioning from Other Sectors to Public Libraries

Industry

Hear from Reneé Bibby, Library Service Manager of Marketing & Communications, about how PCPL developed their affinity teams, from building buy-in with stakeholders, working with HR to develop new staff positions and adjusting workflows, to building custom brands and a dynamic website presence.

Affinity Teams: Amplifying Voices at Pima County Public Library

EDI & Accessibility

Website and Events Management

In this webinar, Katie Zychowski, GRPL's Marketing & Communications Director, will take you behind the scenes of their rebranding journey. From conducting user research and identifying a guiding "north star" to developing a cohesive brand identity, Katie will share the lessons and challenges of rebranding a public library.

Lessons Learned from a Library Rebrand

Website and Events Management

Industry

Discover techniques for designing dashboards and visualizations that communicate your data effectively. This engaging webinar dives into the basics of Looker Studio, the powerful data visualization tool designed to help you make informed data decisions with ease. It introduces the Looker Studio interface and key functionalities and goes into how to link various data sources to build meaningful, comprehensive reports.

Unlocking Insights: An Introduction to Looker Studio and Dashboards

Data and Analytics

Are you prioritizing Diversity, Equity, and Inclusion (DEI) at your library but unsure where to start? Join our webinar to gain insights and inspiration from Pima County Public Library's Affinity Teams—collaborative, staff-led groups that promote inclusion and support for traditionally underrepresented identity groups.

Building a Culture of DEI at Your Library

EDI & Accessibility

Watch this informative webinar to discover how to use Google Analytics and the BiblioCommons Analytics Platform to obtain valuable insights to drive informed decisions for your library.

Empower Your Library with BiblioCommons Analytics Platform and GA4

Data and Analytics

Do you need help to keep up with the demands of social media, blogs, photos, book lists and eNewsletters? Discover how San Mateo County Libraries tackled the content creation challenge by launching a marketing workgroup with representatives from each library branch.

Streamline Content and Get Help Creating It: Launch a Marketing Staff Workgroup

Discovery Layer

Website and Events Management

Email Marketing

With Personalized Promotions (a new feature in BiblioWeb), libraries can provide automated, visually appealing, and contextually relevant content inside the catalog.

Increase Visibility and Engagement of Library Content through Personalized Promotions

Website and Events Management

Discovery Layer

Patrons want frictionless and personalized experiences, and we are here to help libraries deliver those without compromising on privacy and accessibility. Join us to hear what's new and coming next.

What’s Next on Our Roadmap: Personalized and Data-Driven Experiences that Increase Patron Engagement

Use our guide (plus checklists!) to leapfrog web development barriers and build a library website your patrons will enjoy for years to come!

Discovery Layer

Mobile App

Website and Events Management

Email Marketing

Guide

Investing in Your Library's Digital Future

Download Guide

EDI & Accessibility

Discovery Layer

Website and Events Management

An exceptional customer experience is delightful, frictionless, and inspires a customer to act. These smooth experiences are achieved through a practice called User Experience Optimization — a continuous cycle of measurement, testing, learning, and improvement.

Delivering Community Impact Through Patron Experience Optimization

Data and Analytics

Industry

Hear from practicing library marketers who share their experiences breaking down silos to strategically and intentionally create promotions that engage your community while keeping DEIA top of mind.

Incorporating DEI and Accessibility Into Your Library Marketing

EDI & Accessibility

Does your website suffer from "website creep": too many pages, too much content, and a lack of organization? We're spilling the tea on what it takes to create an effective website that serves your patrons.

Not Everything Can Go on the Website: Effective Content Management Strategies for Libraries

Website and Events Management

Join David Leonard, President of the Boston Public Library (BPL), and Keith Gillette, Chief Technology Officer at BPL, as they discuss infrastructure security, data and patron privacy in today's public libraries.

Cyberattack at the Library! Lessons for Security, Access, and Data Privacy

Industry

Polli Kenn, Readers Services Coordinator at Lawrence Public Library, showcases how her library’s digital patrons get the same personalized and curated service experience as their in person counterparts.

Lawrence Public Library Adds Personality to the Catalog and Website to Enhance its Readers Advisory Services

Read Success Story

Discovery Layer

Website and Events Management

Learn how Tacoma Public Library undertook a project to broaden their existing local history collection by co-creating, with local organizations and partners, a new community archive that incorporates previously missing voices from underrepresented people of Tacoma.

Collecting Stories from Underrepresented Communities: How to Co-Create a Community Archive at Your Public Library

Discovery Layer

Industry

Heather Kearns, Marketing Coordinator at Lawrence Public Library, walks us through how her team carried the enriching experiences of their physical library to their digital patrons via their website.

Lawrence Public Library Creates a Robust and Elegant Website to Match its Stunning Physical Library

Read Success Story

Website and Events Management

Learn insights on the rapid evolution of AI and other data-related technologies, how those technologies enable big tech to capture audiences, and the challenges and opportunities this trend presents for public libraries.

Trends in AI & Big Tech: Challenges and Opportunities for Public Libraries

Industry

Hear about the latest BiblioApp features and functionality that will help you personalize the mobile experience for all users.

Provide a Personalized User Experience with BiblioApps

Mobile App

Navigating challenges to books and collections is an ongoing concern for libraries. As these challenges continue to evolve, it's essential to adopt proactive measures to safeguard your library's materials and resources; and gain a better understanding of collection development policies.

Successfully Manage Collection Challenges: Prepare Your Library and Support Your Staff

Watch Webinar

Industry

Learn why it’s crucial that your main navigation and footer act as a road map for your users. Your navigation can lead users to the content they want and encourage visitors to browse it.

How to Develop Your Main Navigation and Footer

Website and Events Management

Learn how BiblioEmail can help you leverage all the great content from your BiblioWeb-based website to create relevant, beautiful, and engaging emails.

Making Email Marketing Faster, Easier, and More Relevant with BiblioEmail

Email Marketing

In this third instalment of the webinar series, we will look at what type of content is worthy of being on your homepage.

Master The Art Of Creating Homepage - Worthy Content

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Pilar Martinez, CEO at Edmonton Public Library, discusses how the integration across the BiblioCommons suite of products helps EPL provide consistent user experiences.

How EPL Gives Customers A Complete Window into Everything the Library Has to Offer

Discovery Layer

Mobile App

Website and Events Management

Email Marketing

EDI & Accessibility

Pilar Martinez, CEO at Edmonton Public Library, explains why EPL decided to subscribe to BiblioEmail for email marketing.

EPL Sends Fully Customizable Emails With Content Pulled Directly From Its Website

Email Marketing

Pilar Martinez, CEO at Edmonton Public Library, reflects on the intricacies of library catalogs and the benefits of being a BiblioCommons Library Partner.

How EPL Makes All Formats Easily Discoverable on Its Online Catalog

Discovery Layer

Pilar Martinez, CEO at Edmonton Public Library, shares their experience with an old mobile app and how things have changed since subscribing to BiblioApps.

EPL Provides a Unified Experience Between the Mobile App and Website

Mobile App

Pilar Martinez, CEO at Edmonton Public Library, shares how her library leans on BiblioCommons' in-depth knowledge of cataloging and libraries to give users the best online experience.

EPL Makes it Quick and Easy for Users to Browse Its Collection and Find Services

Discovery Layer

Mobile App

Website and Events Management

Email Marketing

Hear from Heather Kearns, Marketing Coordinator at Lawrence Public Library.

Lawrence Public Library Maintains its Website With a Small Marketing Team

Website and Events Management

Hear from Polli Kenn, Reader Services Coordinator at Lawrence Public Library.

Lawrence Public Library Creates Personalized Readers Advisory Services to Connect with Patrons

Discovery Layer

Hear from Dan McMahon, Systems Administrator at MARINet.

MARINet Increases Patron-Placed Requests

Discovery Layer

Hear from Jessica Trenary, Systems Librarian at MARINet.

MARINet elevates the UX and Design of its Catalog and Mobile App

Discovery Layer

Mobile App

Find out what you should be looking for when evaluating different patron catalog options.

The State of Discovery Layers for Public Libraries

All-in-one or la carte, BiblioCommons offers a strong foundation of flexible modules that bring integrated library experiences on any device to your patrons.

Discovery Layer

Brochure

An Integrated Suite Worthy of Your Community's Love

Discovery Layer

Mobile App

Website and Events Management

Email Marketing

Learn how BiblioApps + Self-Checkout can be an alternative solution to self-checkout machines.

Enhance Patrons’ Mobile App Experience with Self-Checkout

An independent consultant found that using the BiblioCore catalog correlated with substantially increased circulation.

Mobile App

Report

Correlation Between BiblioCommons And Increased Library Usage

Download Report

Libraries that subscribe to BiblioCommons services see higher library usage than public libraries who don’t use BiblioCommons.

Discovery Layer

Infographic

With BiblioCommons Libraries Thrive

See Infographic

Discovery Layer

Find out about how to automatically add Hoopla and OverDrive titles to your BiblioCore catalog so that patrons can discover eContent without leaving the catalog.

Serve the Online Patron and Save Staff Time with BiblioCloudRecords

Discovery Layer

Learn all about how BiblioSuggest makes it simple for patrons to recommend new titles in your catalog and streamline your workflow.

Making it Easy: Manage Patron Suggestions with BiblioSuggest

Discovery Layer

Hear from Marcie Stanley, Marketing and Communications Supervisor at Arapahoe Libraries.

Creating a Personalized Email Experience for Library Patrons

Email Marketing

Get the details about how segmenting audiences and personalizing email campaigns has improved email engagement metrics for this public library.

Arapahoe Libraries Transforms their Email Marketing Strategy

Read Success Story

Email marketing for libraries that’s personalized, automated, and integrated.

Email Marketing

Brochure

BiblioEmail Brochure

Email Marketing

User testing is a great way to get specific feedback about your patrons’ experiences, preferences, and behaviors. Find out more to improve your website's user experience.

How to Conduct User Testing to Create Extraordinary Patron Experiences

Website and Events Management

Industry

Get an at-a-glance view of the email marketing solution for public libraries.

BiblioEmail Feature Sheet

Email Marketing

Get an at-a-glance view of the event calendar solution for public libraries.

BiblioEvents Feature Sheet

Website and Events Management

Get an at-a-glance view of the website management solution for public libraries.

BiblioWeb Feature Sheet

Website and Events Management

Get an at-a-glance view of the mobile app solution for public libraries.

BiblioApps Feature Sheet

Mobile App

Get an at-a-glance view of the online catalog/discovery layer solution for public libraries.

BiblioCore Feature Sheet

Discovery Layer

Hear about ways to leverage existing website content to create personalized emails for patrons without the tediopus work of copying and pasting.

Send Emails That Will Strengthen Your Relationship with Patrons

Email Marketing

Explore what makes a great list and find out how to manage individual and group staff accounts. Plus, get tips on polishing up your staff profiles.

Patrons Love Staff Picks: Connect With Your Community

Discovery Layer

Find out how a library successfully worked with their city colleagues to improve their reach and develop an online platform that the entire city benefits from.

Leveraging the Liberated Library: Why Everyone Wins When Libraries Break Out of Their City Website

Website and Events Management

Learn ways to provide a fresh, engaging, and easy-to-use online catalog that promotes endless opportunities for searching, exploring, and borrowing.

Increase Patron Engagement by Providing Endless Pathways for Discovery

Discovery Layer

Hear how best to promote your launch (social media tips and tricks), incentivize staff and give them the tools to help patrons as they transition to a new online catalog.

Implementing New Software: Strategies to Engage Staff and Patrons

Find out where to start with your website journey, learn about repurposing evergreen content, and get practical tips to streamline the design process.

Discovery Layer

Website and Events Management

Guide

Designing Your New Website Homepage

Download Guide

Gain practical advice on seasonal content creation and learn from real-world strategies developed by Chicago Public Library and Saint Paul Public Library.

Website and Events Management

Report

Best Practices for Seasonal Content Marketing

Download Report

Strategically plan and organize your email campaigns, plus get suggestions on common email marketing metrics to track performance and measure success.

Website and Events Management

Template

Email Marketing Planning

Download Template

Email Marketing

A website homepage is prime real estate for libraries. Hear from two libraries that designed a new homepage and simultaneously developed a new marketing strategy.

Not Everything Can Go on the Homepage

Website and Events Management

Get an introductory look at GA4 and hear about the next steps libraries can take to migrate from Universal Analytics, plus key reports to use in GA4.

What You Need to Know About Google Analytics 4

Website and Events Management

Discovery Layer

Industry

How can you ensure your patrons are properly represented? Learn effective strategies Pima County Public Library uses to reflect its current demographic.

How to Create Online Content to Reflect a Diverse Community

Website and Events Management

Promoting online resources on your website can be pretty daunting. Get data and examples from public libraries that effectively do this on their websites.

Best Practices for Promoting Online Resources

Get ideas that you can take action on today to make your public library’s website more diverse and welcoming to many in your community.

Website and Events Management

List

10 Tips to Support a Diverse Community Online

See List

Website and Events Management

See what major brands are doing and learn ways to keep your brand front and center by merchandizing services, personalizing experiences, and maximizing UX.

Lessons Learned from the Brands You Love 2.0

It’s up to software vendors and users to create inclusive digital spaces. Find out how we’re doing that in BiblioCommons products.

Website and Events Management

Industry

Brochure

Providing an Accessible and Inclusive Digital Library Experience

EDI & Accessibility

Discovery Layer

Website and Events Management

As institutions committed to ensuring access to information, do public libraries have a responsibility to address misinformation?

Public Libraries & the Battle Against Misinformation

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Learn how to easily integrate books, movies, and music into your blog posts, and add blog posts into your catalog to cross-promote your staff expertise and collections.

Level Up to Better Blogs

Website and Events Management

Hear the panel talk about tools libraries use to schedule curbside pick-up times to ensure efficiency, safety, and customer service.

Community Discussion: Considering and Supporting Curbside Service

Discovery Layer

Website and Events Management

Industry

Maximize the impact of your marketing strategies with insightful tips and effective methods to engage your audience and increase library users.

Best Practices for Seasonal Content Marketing

Website and Events Management

Find out how two public libraries have quickly organized to create and promote new online programs to serve their communities.

Planning and Promoting Your Library's Online Events

Website and Events Management

Get inspired with new ideas and receive practical tips to create and promote your online summer reading experience in this unique year.

Supporting Summer Reading Online

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Hear from three libraries as they discuss their plans, ideas, and pilot projects to help people find jobs and support small and local businesses.

Supporting Job Seekers & Entrepreneurs in 2020: Panel Discussion and Idea Sharing

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Hear a panel of four libraries as they discuss their ideas to support students, parents and educators, and address the digital divides families are facing in their communities.

Supporting K-12 Students in 2020: Panel Discussion and Idea Sharing

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Learn ways you can ensure that your library’s lists of book, movie, and music recommendations reach and resonate with your community.

What to Read, Watch, or Listen to Next: Creating and Promoting Lists Your Patrons Will Love

Bypass spam filters and increase your email open rates with this comprehensive list of words and phrases that might flag your emails as spam.

Discovery Layer

List

Spam Trigger Words to Avoid Using in Your Email Subject Lines

See List

Review the recommended guidelines to optimize app design, functionality, and user experience, to make your library available for everyone.

Email Marketing

List

The Public Library Mobile App Accessibility Checklist

See List