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Affinity Teams: Amplifying Voices at Pima County Public Library

Hear from Reneé Bibby, Library Service Manager of Marketing & Communications, about how PCPL developed their affinity teams, from building buy-in with stakeholders, working with HR to develop new staff positions and adjusting workflows, to building custom brands and a dynamic website presence.
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EDI & Accessibility
Website and Events Management

Lessons Learned from a Library Rebrand

In this webinar, Katie Zychowski, GRPL's Marketing & Communications Director, will take you behind the scenes of their rebranding journey. From conducting user research and identifying a guiding "north star" to developing a cohesive brand identity, Katie will share the lessons and challenges of rebranding a public library.
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Website and Events Management
Industry

Unlocking Insights: An Introduction to Looker Studio and Dashboards

Discover techniques for designing dashboards and visualizations that communicate your data effectively. This engaging webinar dives into the basics of Looker Studio, the powerful data visualization tool designed to help you make informed data decisions with ease. It introduces the Looker Studio interface and key functionalities and goes into how to link various data sources to build meaningful, comprehensive reports.
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Data and Analytics

Building a Culture of DEI at Your Library

Are you prioritizing Diversity, Equity, and Inclusion (DEI) at your library but unsure where to start? Join our webinar to gain insights and inspiration from Pima County Public Library's Affinity Teams—collaborative, staff-led groups that promote inclusion and support for traditionally underrepresented identity groups.
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EDI & Accessibility

Empower Your Library with BiblioCommons Analytics Platform and GA4

Watch this informative webinar to discover how to use Google Analytics and the BiblioCommons Analytics Platform to obtain valuable insights to drive informed decisions for your library.
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Data and Analytics

Streamline Content and Get Help Creating It: Launch a Marketing Staff Workgroup

Do you need help to keep up with the demands of social media, blogs, photos, book lists and eNewsletters? Discover how San Mateo County Libraries tackled the content creation challenge by launching a marketing workgroup with representatives from each library branch.
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Discovery Layer
Website and Events Management
Email Marketing

Increase Visibility and Engagement of Library Content through Personalized Promotions

With Personalized Promotions (a new feature in BiblioWeb), libraries can provide automated, visually appealing, and contextually relevant content inside the catalog.
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Website and Events Management
Discovery Layer

What’s Next on Our Roadmap: Personalized and Data-Driven Experiences that Increase Patron Engagement

Patrons want frictionless and personalized experiences, and we are here to help libraries deliver those without compromising on privacy and accessibility. Join us to hear what's new and coming next.
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Discovery Layer
Mobile App
Website and Events Management
Email Marketing

Delivering Community Impact Through Patron Experience Optimization

An exceptional customer experience is delightful, frictionless, and inspires a customer to act. These smooth experiences are achieved through a practice called User Experience Optimization — a continuous cycle of measurement, testing, learning, and improvement.
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Data and Analytics
Industry

Incorporating DEI and Accessibility Into Your Library Marketing

Hear from practicing library marketers who share their experiences breaking down silos to strategically and intentionally create promotions that engage your community while keeping DEIA top of mind.
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EDI & Accessibility

Not Everything Can Go on the Website: Effective Content Management Strategies for Libraries

Does your website suffer from "website creep": too many pages, too much content, and a lack of organization? We're spilling the tea on what it takes to create an effective website that serves your patrons.
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Website and Events Management

Cyberattack at the Library! Lessons for Security, Access, and Data Privacy

Join David Leonard, President of the Boston Public Library (BPL), and Keith Gillette, Chief Technology Officer at BPL, as they discuss infrastructure security, data and patron privacy in today's public libraries.
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Industry

Collecting Stories from Underrepresented Communities: How to Co-Create a Community Archive at Your Public Library

Learn how Tacoma Public Library undertook a project to broaden their existing local history collection by co-creating, with local organizations and partners, a new community archive that incorporates previously missing voices from underrepresented people of Tacoma.
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Discovery Layer
Industry

Trends in AI & Big Tech: Challenges and Opportunities for Public Libraries

Learn insights on the rapid evolution of AI and other data-related technologies, how those technologies enable big tech to capture audiences, and the challenges and opportunities this trend presents for public libraries.
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Industry

Provide a Personalized User Experience with BiblioApps

Hear about the latest BiblioApp features and functionality that will help you personalize the mobile experience for all users.
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Mobile App

Successfully Manage Collection Challenges: Prepare Your Library and Support Your Staff

Navigating challenges to books and collections is an ongoing concern for libraries. As these challenges continue to evolve, it's essential to adopt proactive measures to safeguard your library's materials and resources; and gain a better understanding of collection development policies.
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Industry

How to Develop Your Main Navigation and Footer

Learn why it’s crucial that your main navigation and footer act as a road map for your users. Your navigation can lead users to the content they want and encourage visitors to browse it.
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Website and Events Management

Making Email Marketing Faster, Easier, and More Relevant with BiblioEmail

Learn how BiblioEmail can help you leverage all the great content from your BiblioWeb-based website to create relevant, beautiful, and engaging emails.
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Email Marketing

Master The Art Of Creating Homepage - Worthy Content

In this third instalment of the webinar series, we will look at what type of content is worthy of being on your homepage.
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The State of Discovery Layers for Public Libraries

Find out what you should be looking for when evaluating different patron catalog options.
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Discovery Layer

Enhance Patrons’ Mobile App Experience with Self-Checkout

Learn how BiblioApps + Self-Checkout can be an alternative solution to self-checkout machines.
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Mobile App

Serve the Online Patron and Save Staff Time with BiblioCloudRecords

Find out about how to automatically add Hoopla and OverDrive titles to your BiblioCore catalog so that patrons can discover eContent without leaving the catalog.
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Discovery Layer

Making it Easy: Manage Patron Suggestions with BiblioSuggest

Learn all about how BiblioSuggest makes it simple for patrons to recommend new titles in your catalog and streamline your workflow.
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Discovery Layer

How to Conduct User Testing to Create Extraordinary Patron Experiences

User testing is a great way to get specific feedback about your patrons’ experiences, preferences, and behaviors. Find out more to improve your website's user experience.
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Website and Events Management
Industry

Send Emails That Will Strengthen Your Relationship with Patrons

Hear about ways to leverage existing website content to create personalized emails for patrons without the tediopus work of copying and pasting.
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Email Marketing

Patrons Love Staff Picks: Connect With Your Community

Explore what makes a great list and find out how to manage individual and group staff accounts. Plus, get tips on polishing up your staff profiles.
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Discovery Layer

Leveraging the Liberated Library: Why Everyone Wins When Libraries Break Out of Their City Website

Find out how a library successfully worked with their city colleagues to improve their reach and develop an online platform that the entire city benefits from.
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Website and Events Management

Increase Patron Engagement by Providing Endless Pathways for Discovery

Learn ways to provide a fresh, engaging, and easy-to-use online catalog that promotes endless opportunities for searching, exploring, and borrowing.
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Discovery Layer

Implementing New Software: Strategies to Engage Staff and Patrons

Hear how best to promote your launch (social media tips and tricks), incentivize staff and give them the tools to help patrons as they transition to a new online catalog.
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Discovery Layer
Website and Events Management

Not Everything Can Go on the Homepage

A website homepage is prime real estate for libraries. Hear from two libraries that designed a new homepage and simultaneously developed a new marketing strategy.
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Website and Events Management

What You Need to Know About Google Analytics 4

Get an introductory look at GA4 and hear about the next steps libraries can take to migrate from Universal Analytics, plus key reports to use in GA4.
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Website and Events Management
Discovery Layer
Industry

How to Create Online Content to Reflect a Diverse Community

How can you ensure your patrons are properly represented? Learn effective strategies Pima County Public Library uses to reflect its current demographic.
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Website and Events Management

Best Practices for Promoting Online Resources

Promoting online resources on your website can be pretty daunting. Get data and examples from public libraries that effectively do this on their websites.
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Website and Events Management

Lessons Learned from the Brands You Love 2.0

See what major brands are doing and learn ways to keep your brand front and center by merchandizing services, personalizing experiences, and maximizing UX.
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Website and Events Management
Industry

Public Libraries & the Battle Against Misinformation

As institutions committed to ensuring access to information, do public libraries have a responsibility to address misinformation?
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Level Up to Better Blogs

Learn how to easily integrate books, movies, and music into your blog posts, and add blog posts into your catalog to cross-promote your staff expertise and collections.
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Website and Events Management

Community Discussion: Considering and Supporting Curbside Service

Hear the panel talk about tools libraries use to schedule curbside pick-up times to ensure efficiency, safety, and customer service.
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Discovery Layer
Website and Events Management
Industry

Best Practices for Seasonal Content Marketing

Maximize the impact of your marketing strategies with insightful tips and effective methods to engage your audience and increase library users.
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Website and Events Management

Planning and Promoting Your Library's Online Events

Find out how two public libraries have quickly organized to create and promote new online programs to serve their communities.
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Website and Events Management

Supporting Summer Reading Online

Get inspired with new ideas and receive practical tips to create and promote your online summer reading experience in this unique year.
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Supporting Job Seekers & Entrepreneurs in 2020: Panel Discussion and Idea Sharing

Hear from three libraries as they discuss their plans, ideas, and pilot projects to help people find jobs and support small and local businesses.
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Supporting K-12 Students in 2020: Panel Discussion and Idea Sharing

Hear a panel of four libraries as they discuss their ideas to support students, parents and educators, and address the digital divides families are facing in their communities.
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What to Read, Watch, or Listen to Next: Creating and Promoting Lists Your Patrons Will Love

Learn ways you can ensure that your library’s lists of book, movie, and music recommendations reach and resonate with your community.
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Discovery Layer
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